panda99bet Privacy Policy

1. Introduction and Purpose

This Privacy Policy ("Policy") explains how we collect, store, protect, and use the personal information of players who use panda99bet's website and services.

By registering an account with panda99bet and continuing to use our services, players are considered to have read and accepted the terms of this Policy. We make it clear that if you do not agree, you should not continue using our services.

This Policy should be read together with our Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

panda99bet collects the following categories of information in order to provide our services, ensure account security, and meet legal obligations—

2.1 Information You Provide Directly

• Name, date of birth, and personal details (at the time of account registration)
• Contact information — email address, phone number
• Payment information (KBZPay phone number, Wave Money account, AYA Pay account, bank account number)
• Copy of national registration card or citizenship scrutiny card (for name and age verification)

2.2 Automatically Collected Information

• IP address, browser type, device information
• Service usage records (log files)
• Gaming records — deposits, withdrawals, game session history
• Cookies and similar tracking technologies
• Login and logout time records

2.3 Information Received from Third Parties

We may securely receive information from payment service providers, banks, and identity verification agencies that assist with payment verification and KYC (Know Your Customer) checks. Any information received in this way will also be protected in accordance with this policy.

3. How Is Your Information Used

panda99bet uses the personal information collected only for the following purposes—

• Account registration and KYC verification
• Processing deposits and withdrawals
• Providing gaming services and player support
• Account security and fraud prevention
• Meeting legal obligations
• Improving player experience to enhance our services
• Sending service-related notifications with players' consent
• Legal compliance and anti-money laundering measures

We never sell, rent, or transfer a player's personal information to third parties for personal gain.

4. Cookies and Tracking Technology

panda99bet uses cookies to improve our services and remember player preferences. Cookies are small data files stored in your browser that make logging into the service smoother.

Types of Cookies We Use

• Essential Cookies: Required for account login and security
• Performance Cookies: For service improvement and error monitoring
• Functional Cookies: To remember language and display preferences

You can disable cookies in your browser settings, but please note that doing so may limit some features of the service.

5. Data Security and Protection

Your personal information is protected with SSL (Secure Socket Layer) encryption. Data stored on our servers is further protected with encryption at rest.

Our data protection measures include—

• Restricting data access to authorised staff only
• Conducting regular security audits
• Maintaining an automated system that blocks suspicious access attempts
• Running regular backups to prevent data loss
• Providing staff with regular data security training

While we have strong technical safeguards in place, we want to be transparent that no data transmission over the internet can be guaranteed 100% secure. Players themselves also share responsibility for keeping their account passwords safe.

6. Sharing with Third Parties

panda99bet is committed to protecting personal information. However, to deliver our services, we work with trusted third-party partners under adequate protection agreements.

Situations Where Information May Be Shared

• Payment service providers: KBZPay, Wave Money, AYA Pay, banks — to process financial transactions
• KYC verification services: For age verification and identity document checks
• Legal requirements: Provided to judicial authorities only through proper legal channels when requested
• Fraud prevention: Anti-money laundering protection services

Outside of the situations listed above, we do not sell or rent players' personal information to third parties. Third-party partners also sign a data protection agreement with us.

7. Data Retention

Players' personal information will be retained for as long as needed to fulfil the following purposes—

• Throughout the period an account is active — to provide the service
• After account closure, for legal purposes — financial records will be kept for the legally required period (at least 5 years)
• While a legal matter is being resolved — until the matter is closed

Once the retention period has ended, personal information will be deleted using secure destruction methods or converted into a form that can no longer identify the individual concerned.

8. Player's Personal Data Rights

panda99bet respects the personal data rights of all players. Every player has the following rights—

Right of Access

You can request to view what personal data we hold about you.

Right of Rectification

You can request that incorrect or incomplete data be corrected.

Right of Erasure

You can request that your personal data be deleted, as long as it does not conflict with legal obligations.

Right to Restriction

In certain cases, you can request that the processing of your personal data be restricted.

Right to Object

You can object to your personal data being processed for marketing purposes.

If you wish to exercise any of these rights, you can contact us at [email protected]. We will do our best to handle your request as quickly as possible.

9. Child Protection

panda99bet services are available to players aged 21+ only. If we discover that we have knowingly collected or processed personal data of anyone under 21, we will delete that data immediately.

If you become aware that your child or anyone under 21 is using our services, please notify us immediately at [email protected].

10. Policy Changes

We may review and update this Privacy Policy from time to time. If there are significant changes to the policy, we will announce them in a prominent place on the website, and the date of the update will be shown at the top of this page.

Continuing to use our services after a policy change will be taken as acceptance of the updated policy. We encourage players to review this policy regularly.

11. Contact panda99bet

If you have any questions about this Privacy Policy, you can reach panda99bet's player support team through the following channels—

• Email: [email protected]
• Live Chat: Available 24/7 through the website

We respect your privacy and are always ready to respond with transparency.